Crashing After Update

Support
#1

After most recent app update, I had a strange thing happen, and and now the app will not load at all.

MacOS, Big Sur.

When I tried to run Goodtask, I got a popup that I needed to login to the App Store, because the app was purchased under a different ID. This is not accurate, it's a single user computer, and I'm the only appleID tied to this iMac.

Then After logging in, I get a popup that says the app is damaged and must be removed and re-installed. I did that, no change.

#2

Hi @Jon_Seale1, thanks for using GoodTask.

This seems to be a rare issue on the Mac. You can refer to below websites for more details. In short, re-install after re-logging in to App Store.


To reset everything, you need to remove preferences files saved locally before re-installing. Delete below folders.

~/Library/Containers/com.hahainteractive.GoodTask3Mac/Data/Library/Preferences
~/Library/Group Containers/U57829932E.group.hahainteractive.goodtask3
iCloud Drive/GoodTask/Settings

Thanks!

#3

I am continuously having this issue. I just deleted GoodTask (and all artifacts), upgraded to MacOS 11.3.1 and reinstalled. I continue to receive the please delete and redownload error as well as an Error 173 when I attempt to open. I am not having this issue with any other application.

#4

I’ve done everything suggested here and on every other Apple support forum.

No change.

#5

Would you try below?

  1. Open 'Terminal' app and type in below command. You should have GoodTask app on Applications folder.

xattr -rc /Applications/GoodTask.app

  1. If 1 doesn't work, try below.

sudo xattr -rd com.apple.quarantine /Applications/GoodTask.app