GoodTask 5.9.1 locks on open

Support
#1

Every time I open GoodTask on my Mac it locks up and I have to force quit. This seems to be new with 5.9.1.

#2

Hi @peterb999, thanks for the feedback. Please give me below info.

  • macOS version and device you're using.

  • Have you used v5.9? Was it ok with that version?

  • Are you seeing beachball?

  • When does it happen? Is it resolved if you restart the app?

Thanks!

#3

Thanks for the quick response, mate.

• MacBook Pro macOS 10.15.7
• 5.9 seemed to be fine. I use GoodTask a lot, so I would have noticed.
• Yes, the beachball.
• It happens on starting the app. I can see the main screen but clicking anywhere gives me the beachball. I have to force quit and if I restart GoodTask it happens again. I deleted the app and re-downloaded from the App Store, and no change. Also restarted the MacBook, no change.

Hope this helps.

Cheers,

Peter

#4

Hmm, there's not much changed in 5.9.1 for Mac version that could cause the hang.

Would you try waiting a bit and see how it goes?

If it still doesn't work, you may need to try resetting preferences by following below order.

--

  1. First, copy a backup of your settings. Using these files will let you restore settings that's made.
  • Open Finder and go to 'iCloud Drive/GoodTask/Settings'
  • Copy files to some other place.
  • If you don't have files here, go into 'GoodTask - Preferences - Sync' and select 'Upload'. Copy files after it's made

  1. Close the app.

  2. Delete preferences file

  • Open Finder

  • On top menu, choose 'Go > Go to folder..'

  • Copy below and move to the folder
    ~/Library/Containers/com.hahainteractive.GoodTask3Mac/Data/Library/Preferences

  • Delete com.hahainteractive.GoodTask3Mac.plist

  • On top menu, choose 'Go > Go to folder..'

  • Copy below and move to the folder
    ~/Library/Group Containers/

  • Delete U57829932E.group.hahainteractive.goodtask3

  1. Reboot the device

  2. After opening GoodTask, if you need to restore preferences, you may select 'GoodTask - Preferences - Sync - Download' to bring settings from saved files in 'iCloud Drive/GoodTask/Settings'. If files are not there, you may copy files into that folder and choose 'Download'.

--
Thanks!

#5

I waited a long time but the situation did not resolve. However, resetting the preferences as per your instructions fixed the problem immediately. Everything seems to be fine, so I don't believe I need to restore preferences.

Thank you for your help, and an excellent application.

P.

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