Hello, I previously purchased an annual subscription, but after consulting with you, I decided to buy a one-time purchase. So, after getting a refund, I bought the support once. However, after updating yesterday, I can no longer use it and need to pay to continue using it. Could you please explain why this is happening?
Hi @Markbox825, thanks for using GoodTask.
‘Support once’ purchase is separate option that can be purchased additionally. It’s been added since the app has been updated for years.
Send me a receipt to contact@hahaint.com
Let’s see what can be done. Thanks!
Hello, the receipt has been emailed to you, please check it.
Same issue here. I emailed my receipt. Thanks!