Subtasks vanish or duplicate (overwriting another subtask)

Support
1

I use GoodTask on an iPad Pro (iPadOS 18.1.1).
I use GoodTask in Landscape mode with all three panels displayed.

There are times when I will realize that a subtask has been duplicated. Sometimes I realize there is a subtask missing, i.e., it has been replace with a duplicate of another task.

I suspect some of this happens when I re-order the subtasks in the list. There are other times I think it happens related to editing a subtask. And yet other times I'm unable to identify an action which might have caused it.

First question: is it me or is it GoodTask?
Second question: how do I fix it?

Thanks,

  • Lars
2

Hi @Lars , thanks for the feedback.

I'm not fully aware of the issue but it could be something related to sync not working right away reliably. Would you try below?

  • Settings > Advanced > Delete local cache files
  • Restart the device

If the issue persists, please let me know. Thanks!

3

Thanks for the recommendation. I’ve done it. I’ll be watching to see if the issue recurs.

4

Ok, it’s recurred. Less than a month.

5

Hi @Lars , thanks for using GoodTask.

If you can provide any details it would be helpful. If you share how you use the app via screen recording to contact@hahaint.com I'll investigate on my side too. Thanks!

6

Thanks for the reply.

Sorry, but this seems to be an intermittent issue, i.e., I haven't observed a consistent way to cause this to happen. If I do, then I can try to record it.

The previous issue I reported seemed to be related to the three panel display (which I use almost exclusively) and from the interaction with GoodTask on that matter is seems that your product testing does not cover that use case as much as the two panel display. As I am using an iPad and not a phone, the three panel display is a real strength of GoodTask. I would encourage you to make this mode more robust.
Thanks,

  • Lars
1 Like
7

Thanks for the details. If possible, please let me know below things.

  1. Status before the issue occurred
  2. Detail action while the issue occurred
  3. Status after the issue occurred

I'll try it in detail on 3 panel mode as you describe. Thanks!